Your 14-day free trial starts after your AI receptionist is live and fully operational (typically 5-7 business days after signup). This means you get a full 14 days to test the system with real customers once everything is set up. No credit card required. Cancel anytime during the trial with zero charges.

Your AI receptionist is typically live and fully operational within 5-7 business days after signup. In rare cases, carrier verification can take up to 2 weeks. This timeline is due to carrier verification requirements for SMS messaging (called A2P 10DLC registration). Mobile carriers require this one-time approval process to prevent spam, ensure message deliverability, and maintain compliance. Every legitimate business phone service goes through this same verification — it's industry standard, not a limitation of NexaLeaf. Once approved, your system handles calls, SMS, order confirmations, and customer updates seamlessly 24/7.

Mobile carriers require your EIN to register your business phone number for SMS messaging (called A2P 10DLC registration). We also need your state cannabis license to verify you're a legitimate licensed operator. This is industry standard protocol. Your information is encrypted, secure, and used solely to set up your phone number and verify compliance — we never share it with third parties or use it for any other purpose.

To set up your phone number and verify compliance, we'll need your business information including your EIN (Employer Identification Number) and state cannabis license. This is industry standard protocol. Your information is encrypted, secure, and used solely to set up your phone number and verify compliance — we never share it with third parties or use it for any other purpose. The complete list of required information will be provided during signup.

You get one local business phone number with your preferred area code. Local numbers build trust with customers and are more cost-effective than toll-free numbers. Need additional lines for tracking marketing campaigns or separating departments? Add extra phone lines for $27/month each.

Yes! You have two options:

Option 1: Keep your existing number
If you have a pre-existing phone line and wish to continue using it, we can set up call forwarding so your AI voice assistant answers calls that go to that line. You can turn the AI on or off anytime by enabling or disabling call forwarding on your phone.

Option 2: Use the new number we provide
We'll provide you with a dedicated phone number that your AI voice assistant answers from. This becomes your new business line.

Why a special phone line is needed:
The AI voice assistant requires a phone line with SMS capabilities and carrier verification (A2P 10DLC registration) to send order confirmations, customer updates, and delivery notifications. Additionally, the AI-enabled line can handle unlimited simultaneous calls — meaning 10 customers can call at the exact same time and the AI answers all of them instantly, with no busy signals or missed calls. Your existing personal or basic business line may not have these features enabled, which is why we provide a dedicated line that's properly configured for AI and SMS automation.

Can I turn the AI off?
Yes! If you're using call forwarding (Option 1), simply disable call forwarding on your phone. If you're using the dedicated line (Option 2), you can pause the AI through your dashboard and calls will go to voicemail or forward to you directly.

The AI handles 95%+ of calls perfectly. For complex situations, it seamlessly transfers to you or your staff with full context.

Yes. NexaLeaf AI is designed specifically for cannabis delivery and includes age verification, compliance logging, and secure data handling.

Absolutely. No contracts, no commitments. Cancel with one click from your dashboard.

Your AI voice agent can handle up to 10 simultaneous calls on the standard plan. For most cannabis delivery businesses, this is more than sufficient—even during peak hours. If your business regularly receives more than 10 calls at the same time, we offer high-volume plans with expanded capacity. Contact support to learn more.

Additional calls are queued for just a few seconds until a line becomes available. Unlike a human receptionist who can only handle one call at a time, your AI ensures no call goes to voicemail. For businesses that consistently exceed 10 concurrent calls, contact [email protected] to discuss high-volume options.

Yes. Your AI voice agent announces that it's an AI assistant at the beginning of every call for complete transparency. This ensures compliance with state regulations and builds trust with your customers. It's a simple introduction like: "Hi, I'm an AI assistant for [Your Business Name], how can I help you today?" Most customers appreciate the honesty and find the service helpful regardless.

Your AI voice agent answers 24/7, even when you're closed. It will kindly let the customer know your business hours and ask if they'd like to schedule a delivery for the next day. If they say yes, the AI takes their order and you'll receive it first thing in the morning so you can confirm and schedule delivery at opening time.